FAQ

All of our products are handmade in Marietta GA, by just 7 of us. 

We only use full grain leather.  This is the best grade of leather you can buy.  And it's all sourced from the USA. You can find out more info about our quality under the "Our Quality" tab under the about us section.

Yes absolutely! We have a lifetime guarantee on all of our handmade products. You can learn more under the "Lifetime Guarantee" page under the about us section. 

Yes, Shipping is free in Cont. USA for orders over $150.00. Excludes Alaska and Hawaii

Yes, we accept orders from all over the world. The delivery costs vary depending on the destination. We offer two options, USPS Priority and DHL Express

TURNAROUND TIMES:
Depending on the product and whether or not it's in stock, will determine how fast the product ships out.  If the product is RTS (READY TO SHIP), the product will ship within 1-2 business days. Each product is made to order in our shop in Marietta, GA with love and special attention to details.  The Average turnaround is 15-20 business days and during high sales volumes it can take a few days longer. We will send you an email with tracking once it ships. The Cooper Satchel is completely hand cut, punched and stitched, and has a 6-8 week turn around.  

PLEASE NOTE: If you need one of our products sooner for any reason, please send an email with your order number and we do our best to accommodate your request.

Once your order is shipped you will receive an email with an online tracking number.

5 DAY RETURN POLICY:
• Must be in new unused condition so we can resell it.
• Must be one of our standard products in a signature color. 
• No custom products or the Cooper Satchel can be returned.
• No products with initials can be returned.
• Products with additional items such as: snaps, brass feet, d-rings, crossbody straps, button stud closure, hemmed top edge, zipper closure, front pocket or customized strap drop length, or customized strap color are customized and are not returnable. 
• Ready to ship bags are not returnable unless they are a stock item. 
• Natural Veg Tan may not be returned due to not liking the natural character of the leather or markings, this is all apart of the process of this leather.
• Products must arrive back to GFG in new condition.
• Return shipping back to us is paid for by the customer.  
• For any Paypal Purchases 3.5% will also be deducted as Paypal does not refund processing fees on the order.
• Shipping must be post marked within 5 days of receiving the product.
• The Shipping cost to you is deducted from the refund amount.
• Refunds are issued once the package arrives back at GFG and it's unused condition is verified by a GFG Team Member.
• For Holiday orders you have 5 days from Christmas if it was a gift from or to someone else.

Please Note: Any customized orders or products that have been personalized with initials, Avery Totes with added snaps, brass feet, d-rings, crossbody straps, button stud closure, hemmed top edge or customized strap drop length, or customized strap color are customized and not returnable. Also any products that were made a different size, or in a custom color, shorter straps, as well as the Cooper Satchel are not eligible for a return. Thank you for your support and understanding. 

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal, Apple Pay or Google Pay payment services.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the payment processor Stripe that deals with it. Your data is completely safe.

We are not able to except changes to orders after they placed.  Thanks for your understanding and support.

Orders can not be canceled after being placed as the order goes into production within 24 hours of ordering and we are not able to look at emails before many orders are started.  Thanks for your understanding and support.